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No Trust on eBay
Buyers LOOSE Protection on eBay Was IT intentional? Who knows! eBay Management certainly doesn't, as Ms Norrington said "I think it’s a great point of learning for us." So what did we learn today? At the PeSA/EMCTA Summit in New Orleans last month some very grand statements were made by upper eBay management. Matt Halprin VP of Trust and Safety said:
buyers don’t trust the feedback system because they can’t discriminate between great sellers, average sellers or poor sellers. We needed to fix that because eBay is based on trust. If buyers don’t have trust they won’t send money or bid as much on an item
Lorrie Norrington, President, Marketplace Operations, stated: I think it’s obvious that our intent is to put more trust back into the system. We think this new Feedback system does that. An unfortunate side effect to all of eBay's recent 'improvements' to feedback including the statistically deficient analysis of retaliatory feedback as defined by Brian Burke, Director of Global Feedback Policy last week We used a really simple definition when determining exactly what constituted retaliatory negative feedback. It was strictly a user who received a negative feedback and subsequently left a negative feedback. That second negative feedback was counted as being retaliatory. There wasn’t anything that we did to go back and look to see if that negative was justified rather we observed how behavior changed in the marketplace over time will be to reduce the much vaunted Buyer Protection Plan afforded by 'Safe Shopping with Paypal'. In the Answer Center we used to advise buyers never to buy from a seller with a feedback percentage of less than normal human body temperature or 98.6%, by the end of May if may be difficult to even find a seller with a higher percentage than 98.6 eBay decided to count neutral feedback as negative because "it is not positive". When calculating Seller feedback percentages the sum of positives received, minus the total of neutrals and negatives is expressed as a percentage. It is now possible for a low volume seller who has no negative feedback and a few neutrals to fall into restricted selling status with a single additional neutral. It appears that no less than 56% of the top 100 PowerSellers on eBay will NOT be eligible for Top Tier Coverage. Smart buyers should not buy anything worth more than $200 from a seller who has less than 98% positive feedback, eBay & PayPal say so. From the PayPal Legal Agreement 13.9 eBay Items Eligible for PayPal Buyer Protection. Every item on eBay (except Live Auctions and vehicles) that meets the above requirements is eligible for PayPal Buyer Protection up to $200.00 USD (Basic Tier Coverage Amount), but items are only eligible for PayPal Buyer Protection up to $2,000.00 USD (Top Tier Coverage Amount) and should be identified as eligible items in the eBay listing if: 1. The seller's eBay feedback rating is at least 50;
2. At least 98% of the seller's eBay feedback is positive; etc.
Of course most buyers are oblivious to the fact that a seller with less than 50 total feedback or any seller with less than 98% is not a good risk over $200. Is eBay publicizing that? No. Seems strange with all that concern for “excellent buying experience”.
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Contributor's Note
How eBay lost ITs groove. An ongoing chronicle of eBay's destruction of the community.
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Buyers Loose Protection On eBay
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